Customizable Notification Letters and Communication Templates

We know that clear communication and effective outreach are critical components of a successful lead service line replacement or water affordability program. Additionally, state and federal legislation require multiple touches to residents regarding water service lines. Cook County TAP aims to make it easy for you to share important updates with your community.

Below, you will find customizable notification letters and communication templates for use by municipalities, community water suppliers, and others. The first page of each letter contains instructions on how to customize the content and a summary of any requirements or context for sending it.

Please check back soon: We will continue to share customizable letters and templates to help you communicate a range of topics and fulfill upcoming requirements.

Notification of Service Line Material: The following customizable letters will help you fulfill requirements to notify customers of known or potential service lines containing lead (including galvanized lines requiring replacement and lines of unknown materials).

Communicating Effectively About Lead Service Line Replacement: The following templates will help you empower residents to make informed decisions and feel confident to participate in your lead service replacement program.

Helping Residents Manage Water Use: The following templates will help you increase engagement in your utility’s Advanced Metering Infrastructure ("AMI") system, including water consumer portals.